OCR — purpose-built for clinical paperwork.
Trained on 11 million+ clinical documents including handwritten requisitions, carbon-copy faxes, and legacy EMR exports. Every extracted field carries a confidence score and a pixel-region link back to the source document.
What it reads
- Lab requisitions (all major forms + custom)
- Physician handwriting, including signatures
- Faxed referrals with toner streaks and skew
- Multi-page packets and stacked scans
How it's verified
- Confidence score per field (> 0.92 auto-approves)
- Pixel-region provenance for every value
- Human-in-the-loop queue for ambiguous cases
- IEC 62304 Class B software component
Eligibility — insurance checked before the tech touches the specimen.
Every requisition is run against the patient's live insurance record before it reaches your accessioning team. Coverage gaps, terminated policies, and out-of-network flags surface at intake, not at billing.
Checks performed
- 270/271 real-time eligibility inquiry
- Active coverage, deductible, and copay
- In-network / out-of-network by CPT
- Secondary and tertiary coverage discovery
Integrations
- Availity, Change Healthcare, Waystar
- Direct connections to 280+ payers
- Medicaid eligibility across all 50 states
- FHIR Coverage resource write-back
Balancing & distribution — every requisition reaches the right bench.
A rules-based orchestration engine routes each verified requisition by test code, payer, geography, courier schedule, and current lab load. Automatic failover keeps specimens moving when an upstream lab goes down.
What it balances
- Test volume across benches and shifts
- Courier pickup windows and vehicle capacity
- Specialty routing (molecular, histology, cytology)
- STAT vs. routine queueing
Distribution targets
- HL7 ORM to any receiving lab information system
- FHIR ServiceRequest for modern LIS platforms
- SFTP + CSV fallback for legacy reference labs
- Internal pathology queue on upstream failover
RCM — billing data is captured at intake, not reconstructed at claim.
We assemble the full billing record — insurance, diagnosis codes, ordering provider NPI, medical necessity — the moment a requisition arrives. Your RCM platform receives clean, claim-ready data; denials drop, days-in-AR compress.
What we capture
- ICD-10 diagnosis codes from the requisition
- CPT mapping by ordered test
- Medical necessity flags and LCD/NCD checks
- Patient demographics, guarantor, and address
Outcomes
- Denial rate: typically down 34% in first 90 days
- Days-in-AR: typically down 18–22%
- Clean-claim rate: 94%+ at first submission
- Write-offs from missing-data denials → near zero
Pre-authorisation — paperwork assembled before the reviewer opens the case.
Pre-auth and prior-auth packets for high-complexity testing are assembled, submitted, and tracked automatically. Medical directors open a case that's already sorted; regulatory turnaround clocks stay well inside SLA.
What we handle
- Payer-specific PA form discovery and auto-fill
- Supporting-document bundling (labs, notes, imaging)
- Electronic submission via 278 / portal / fax fallback
- Status polling and approval write-back
Built for
- High-complexity molecular and genomic panels
- Imaging orders with prior-auth-heavy payers
- Specialty pharmacy referrals
- Medical-necessity-driven lab testing
Augmented reality — overlay verified data on physical documents.
A head-mounted or tablet-based AR layer for accessioning benches. Staff look at a physical requisition and see extracted fields, reconciliation flags, and the right bench-destination floating in their field of view — hands-free, PHI-safe, and fully audit-logged.
What it shows
- Extracted fields overlaid on the physical document
- Reconciliation conflicts highlighted in place
- Specimen label + bench destination in view
- Voice confirm / reject for each flagged field
Hardware supported
- Apple Vision Pro (enterprise managed)
- Microsoft HoloLens 2
- iPad Pro with LiDAR (tablet-AR mode)
- Bench-mounted camera + monitor (no headset)